You’ll find answers to your FAQs in the sections below. We’ve broken down the answers based on who you are and how we work with you. Cleaning Teams, Customers, Tenants, and General Company Info. If you can’t find the answer your looking for just fill out the form at the bottom and someone will get you an answer as soon as possible!
You have a few options to chose from. Generally the first point of contact should be your manager. You can typically reach them by phone or email and their contact info should be posted at your work location.
If it’s an urgent matter you can reach our headquarters via phone, email, or website live chat.
(416)253-1234
We’re really sorry to hear that. If you contact our headquarters we will get this resolved for you straight away.
(416)253-1234
We send your paystubs electronically. You should be receiving them to the email you provided when you were hired by Impact.
If you need to change your email address, or you are having issues receiving them please get in touch with us.
(416)253-1234
The Impact Cleaning App is our workforce management platform. It allows us to manage our entire operations from one easy to use app. Everyone who works at Impact, from Executives to Cleaning Associates, are required to be on the app.
Through the app we can all communicate, we share updates and events, we assign task, we schedule shifts, present awards and recognitions, and give out rewards for exceptional performers.
If you have more questions about how the app works, or want to better understand the value it brings to our teams you can reach out to our support team and we can provide more information!
(416)253-1234
EPay is the time clocking system we presently use. When you arrive to work you are required to either punch in, or call in, depending on the location.
If you are having any issues punching in or calling in please advise your supervisor asap.
We host a bunch of events! We really appreciate everything that you do for us and we do our best to curate cool events that you’ll enjoy.
We prefer not to share them publicly since there is a ton of planning and work that goes into organizing these events.
If you want to find out more about our events you can log into the Impact Cleaning App and see a list of all events under the “Events” section. From there you can RSVP to any event you’d like.
If you are having issues getting onto the app please contact HR.
(416)253-1234
We’re always looking to fill roles. You can either speak to your manager, or you can grab shifts from the Impact Cleaning App.
Impact is a national service provider. Our coverage area in Canada is coast-to-coast.
Impact provides a wide variety of services to commercial properties and facilities. To learn more you can check out our service offerings.
Impact is CIMS and CIMS-GB Certified, with Honours since 2012. Impact is IICRC Certified for all remediation, restoration and carpet care services. Impact also has LEED Certified Professionals who can assist with achieving LEED Certification for your facilities.
Impact has a dedicated 24-hour call centre that will get your message to the right person. We’re always here, always ready!
(416) 253-1234
Please reach out to our headquarters and ask to speak with someone on our finance team.
(416)253-1234
Impact provides a wide variety of services to commercial properties and facilities. You can find out more about our services at our services page.
We’re happy to help! We offer a wide range of workplace experience services. You can reach out to us via the following options:
Live Chat
(416)253-1234
Great question! This varies depending on the property and property management company.
We have Scope’s of Work and Service Level Agreements based on each of our properties unique needs. If you are unsure what level of service you should be receiving we would be happy to share these details with you.
We love to hear it! We actively look for opportunities to reward our amazing cleaning teams. If you have an exceptional performer please email us at hello@impact.ca and let us know the property your located at, the suite you’re in, as well as the cleaning associates first name. We’ll take it from there and recognize that team member straight away.
P.S. If you’ve got an extra second to spare it we’d love if you recognized our amazing employee on our Google Page.
We absolutely do! Our sister company, Hometown Coffee offers a wide range of coffee, snacking, and food related services. We design custom programs for office spaces of all sizes and budgets. If you want to learn more go to hometowncoffee.ca
Impact provides a wide variety of services to commercial properties and facilities. You can find out more about our services at our services page.
We’re happy to help! We offer a wide range of workplace experience services. You can reach out to us via the following options:
Live Chat
(416)253-1234
Great question! This varies depending on the property and property management company.
We have Scope’s of Work and Service Level Agreements based on each of our properties unique needs. If you are unsure what level of service you should be receiving we would be happy to share these details with you.
We love to hear it! We actively look for opportunities to reward our amazing cleaning teams. If you have an exceptional performer please email us at hello@impact.ca and let us know the property your located at, the suite you’re in, as well as the cleaning associates first name. We’ll take it from there and recognize that team member straight away.
P.S. If you’ve got an extra second to spare it we’d love if you recognized our amazing employee on our Google Page.
We absolutely do! Our sister company, Hometown Coffee offers a wide range of coffee, snacking, and food related services. We design custom programs for office spaces of all sizes and budgets. If you want to learn more go to hometowncoffee.ca
We absolutely do! Our sister company, Hometown Coffee offers a wide range of coffee, snacking, and food related services. We design custom programs for office spaces of all sizes and budgets. If you want to learn more go to hometowncoffee.ca