FAQs
Got questions? Get answers.
You'll find answers to your FAQs in the sections below. We've broken down the answers based on who you are and how we work with you. Cleaning Teams, Customers, Tenants, and General Company Info. If you can't find the answer your looking for just fill out the form at the bottom and someone will get you an answer as soon as possible!
FAQs From Cleaners
I work for Impact and I have a question, who can I speak to?
You have a few options to chose from. Generally the first point of contact should be your manager. You can typically reach them by phone or email and their contact info should be posted at your work location.
If it's an urgent matter you can reach our headquarters via phone, email, or website live chat.
(416)253-1234
I work for Impact and I have an issue with my pay.
We're really sorry to hear that. If you contact our headquarters we will get this resolved for you straight away.
(416)253-1234
I didn't receive my paystub
We send your paystubs electronically. You should be receiving them to the email you provided when you were hired by Impact.
If you need to change your email address, or you are having issues receiving them please get in touch with us.
(416)253-1234
What is the Impact Cleaning App?
The Impact Cleaning App is our workforce management platform. It allows us to manage our entire operations from one easy to use app. Everyone who works at Impact, from Executives to Cleaning Associates, are required to be on the app.
Through the app we can all communicate, we share updates and events, we assign task, we schedule shifts, present awards and recognitions, and give out rewards for exceptional performers.
If you have more questions about how the app works, or want to better understand the value it brings to our teams you can reach out to our support team and we can provide more information!
(416)253-1234
What is EPay?
EPay is the time clocking system we presently use. When you arrive to work you are required to either punch in, or call in, depending on the location.
If you are having any issues punching in or calling in please advise your supervisor asap.
What Employee Events does Impact host?
We host a bunch of events! We really appreciate everything that you do for us and we do our best to curate cool events that you'll enjoy.
We prefer not to share them publicly since there is a ton of planning and work that goes into organizing these events.
If you want to find out more about our events you can log into the Impact Cleaning App and see a list of all events under the "Events" section. From there you can RSVP to any event you'd like.
If you are having issues getting onto the app please contact HR.
(416)253-1234
How can I pickup more shifts?
We're always looking to fill roles. You can either speak to your manager, or you can grab shifts from the Impact Cleaning App.
FAQs From Customers
What markets does Impact serve?
Impact is a national service provider. Our coverage area in Canada is coast-to-coast.
What services does Impact provide?
Impact provides a wide variety of services to commercial properties and facilities. To learn more you can check out our service offerings.
Does Impact have any certifications or accreditations?
Impact is CIMS and CIMS-GB Certified, with Honours since 2012. Impact is IICRC Certified for all remediation, restoration and carpet care services. Impact also has LEED Certified Professionals who can assist with achieving LEED Certification for your facilities.
I have an emergency! How do I reach Impact after-hours?
Impact has a dedicated 24-hour call centre that will get your message to the right person. We're always here, always ready!
(416) 253-1234
I am a customer of Impact's and I have an issue with my invoice.
Please reach out to our headquarters and ask to speak with someone on our finance team.
(416)253-1234
FAQs From Tenants
What services does Impact provide?
Impact provides a wide variety of services to commercial properties and facilities. You can find out more about our services at our services page.
I am a tenant in a property Impact cleans. We need some extra services, who do I speak to?
We're happy to help! We offer a wide range of workplace experience services. You can reach out to us via the following options:
Live Chat
(416)253-1234
What is the standard of cleaning in my office?
Great question! This varies depending on the property and property management company.
We have Scope's of Work and Service Level Agreements based on each of our properties unique needs. If you are unsure what level of service you should be receiving we would be happy to share these details with you.
I really like the cleaning staff, how can we recognize them for their exceptional service?
We love to hear it! We actively look for opportunities to reward our amazing cleaning teams. If you have an exceptional performer please email us at hello@impact.ca and let us know the property your located at, the suite you're in, as well as the cleaning associates first name. We'll take it from there and recognize that team member straight away.
P.S. If you've got an extra second to spare it we'd love if you recognized our amazing employee on our Google Page.
Do you offer other services outside of cleaning and facility services?
We absolutely do! Our sister company, Hometown Coffee offers a wide range of coffee, snacking, and food related services. We design custom programs for office spaces of all sizes and budgets. If you want to learn more go to hometowncoffee.ca
General FAQs
What markets does Impact serve?
Impact is a national service provider. Our coverage area in Canada is coast-to-coast. We also provide services to New York and Michigan.
What services does Impact provide?
Impact provides a wide variety of services to commercial properties and facilities. Visit the our services section to learn more about our service offerings.
Does Impact have an ESG Policy?
We sure do! If you need to see a copy of it please reach out to our customer service team via live chat or by emailing hello@impact.ca
Who does Impact buy supplies from?
We have a few key suppliers that we work with. Presently we work with a multi-national supplier, as well as a few suppliers at the local level. Who we work with at your property depends largely on your specific needs, and which supplier we feel can support the product and logistical requirements.
I'm a supplier, will Impact buy from me?
We'll have a conversation with everyone. If you have a compelling product, or value proposition, we're happy to hear you out. If you'd like to chat you can fill out the authorized service provider form.
I'm a service provider, can I work for Impact?
You certainly can! We're always looking for new service providers to join our network. That being said, we take our vendor network very seriously. In order to become an Authorized Service Provider there are certain criteria you must meet. To find out more please complete the ASP Form and someone from our team will be in touch.
Can't find an answer?
You can reach out to us at anytime!
Either fill out the form to the right, or use the chat bot in the bottom right corner, and someone will get back to you as soon as possible.
You can also call our headquarters anytime
+1 416 253 1234
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